Adaptive Project Delivery

We deliver results that matter

Project Delivery

Partnering with leaders to maximise benefit realisation

86% of projects fail. Projects over promise and under deliver. Sadly projects are set up for failure, debating methodology instead of benefits. Surge Consulting provides seasoned professionals for each step of your project delivery journey. All projects and products should focus on a customer, how does this solution solve a customers pain point? Bringing a human approach to delivery will ensure a hypothesed future state is well documented and ready to pivot based on new data.

  • WHO - is this project serving.
  • WHERE - on the customer journey will this project look to help.
  • WHAT - problem are you solving.
  • HOW - will you solve the problem.
  • IN WHAT WAY - will you deliver this project.

It is only at the end does Surge Consulting look at methodologies. Our approach? Whatever suits the delivery and culture is always the best option. We have people who love people. Project managers for managing the end to end of value, Business Analysts for helping design a fit for purpose solution and Agile practitioners focused on team dynamics for high performance.

  • Human

    Designing Projects around the real needs of the users and customers.

  • Adaptable

    Fixed approaches lead to failure. Adapting to changes in delivery is imperative.

  • Flexible

    Delivery requires professionals that can flex their toolkit to achieve the best outcome.

Paul Benn

Business Analysis |

"As teams and organisations move to agile ways of working, the needs for business analyst skills is increasing, not decreasing. From the start of a project a business analyst will use design thinking to get to the true customer needs, measuring the hypothesed benefit realisation, increase transparency through stakeholder analysis and understand the feasibility of the outcome; to the project delivery where a business analyst will ensure the needs of the customers are always in front of the team, analysing problems that arise and advising on solutions that still meet the project return on investment guidelines. Surge business analysts know agile, they understand multiple delivery models but are agnostic to the chosen delivery model, they focus on the customer, the outcome and partnering with leaders to maximise competitive advantage."

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Design Thinking

Leveraging facilitation skills to understand the true problem we are solving for the customer, not focusing on the solution.

Root Cause Analysis

Pragmatic approaches to value delivery are a mixture of what desirability, feasibility and viability, business analysis test the hypothesis.

Benefit Realisation

Creating benefit roadmaps, mapping features against hypothesed benefits and tracking from start to finish to ensure objectivity.

Tim Fluitsma

Delivery leadership |

"If your projects are experiencing large time to market deliverables, your customers are not willing to wait for the pain points to be resolved or your people are not motivated, adopting agile practices could be the solution to increase customer and employee value. Adopting Agile practises takes experience to implement successfully, every team and organisation is different, requiring a distinctive style of agile leader, Surge will save you time by identifying the teams culture and performance metrics, make a quarterly plan and execute with precision. Call us delivery leads, agile coaches, scrum masters or agile facilitators, we focus on results that matter."

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Joining the team on their journey by helping them create their goals, set priorities, access progress and seek solutions.


Collaboration, support and guidance, Agile Coaches will focus on holding the teams accountable for their chosen objectives.


All Surge practictioners can certify through ICAGILE and create bespoke training based on the needs of the team.

Odette Fleming

Project Management |

"At Surge, the definition of a project manager is someone who partners with your organisation to deliver an outcome. All projects are there to deliver an outcome based on a specific need - be it a change that delivers a societal, fiscal, risk reduction or legislative change. This outcome needs to be tangible whether it’s a process, product or policy. True partnership means at Surge are just as invested in delivering your outcome as you are. Holistically, Surge Project Managers will take a “whole of world” view to ensure that the outcome you are wanting to deliver as an organisation is people focused, technology focused, environment focused and focused on you - the organisation and your vision of what project success looks like."

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Outcome Focused

Joining the team on their journey by helping them create their goals, set priorities, access progress and seek solutions.

Iterative Delivery

Deliverying projects in iterations, reduces risk and increased customer satisfaction.

Benefit Realisation Plan

Focus on understanding the timeline for realising benefits.